Customer Service Supervisor/ Manager

at Swift HR Consultancy Limited

General Skills/ Attributes

– Proficient in using Microsoft Office and Excel
– Knowledge in SAP will be an advantage
– Fluent verbal communication in English, able to communicate in Chinese and other languages preferred
– Excellent verbal, written and interpersonal communication skills and telephone etiquette
– Customer centric attitude and work well under pressure
– Compose in handling complaints and emergencies
– Detail oriented and works with a high degree of accuracy
– Good follow-up skill and well organized

Experiences

– 2 years experiences in customer service supervisory role
– Claim management
– Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
– Ability to handle difficult customers

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